Accessibility statement for Permit portal

This accessibility statement applies to [scope of statement, e.g. website or domain to which the statement applies].

This website is operated by [name of organisation].

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The visual presentation of text and images of text do not have a contrast ratio of at least 4.5:1 – some of our ‘buttons’ such as the 'Log In' button.The red text when you don't supply proof when applying for a permit.The green text on the 'Buy/Use Vouchers' page showing the available number of vouchers.
  • A ‘skip link’ is required for users that rely on keyboard control to skip content such as headers and navigation links.
  • There are a few tables and grids that cannot be focused on - making it difficult to understand what the content of the table is. A keyboard only user will find it difficult to determine which permit is the one they're viewing, or which one they're applying for.
  • Within the 'Edit Personal Details' and 'Address Details' page, there is an address lookup button next to the post code field - which will look up the addresses in that post code, so the user can select the correct address. However,if using a keyboard you are unable to select any addresses. Users that rely on their keyboard will be unable to select their address here.
  • Also - in the Buy Vouchers screen, within the column 'Number of vouchers you wish to buy', I can't seem to get there with my keyboard either in order to insert the number of vouchers I want.
  • There are two blanks columns on the homepage. One within the 'Permits' area, where the 'View' buttons are, and the other in the 'Permit Applications' area, where the 'Buy' and 'Apply' buttons are listed.
  • Duplicate IDs within each page of the permit application process.
  • When activating a voucher, there is a popup screen which asks for a start and end date. These do not have labels. Screen readers users - due to a lack of label - will not know an input is expected in this area.
  • Any buttons that are green and blue in the permit portal are very difficult to see when it is focused on via keyboard because the ‘blueing’ of the border just blends in with the existing colour scheme of the button.
  • In the following pages, there are incorrectly structured lists:

    • - Editing a Permit

    - Edit Customer Details

    Which generates an error in the accessibility tool.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email [email address]
  • call [phone number]

We’ll consider your request and get back to you in [number] days.

If you cannot view the map on our ‘contact us’ page, call or email us [add link to contact details page] for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

  • email [email address]
  • call [phone number]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us [add link to contact details page].

Technical information about this website’s accessibility

[Name of organisation] is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • 1.3.1 Info and Relationships In the following pages, there are incorrectly structured lists: - Editing a Permit - Edit Customer Details Which generates an error in the accessibility tool. When activating a voucher, there is a popup screen which asks for a start and end date. These do not have labels. Screen readers users - due to a lack of label - will not know an input is expected in this area.
  • 1.4.3 Contrast (Minimum) The visual presentation of text and images of text do not have a contrast ratio of at least 4.5:1 – some of our ‘buttons’ such as the 'Log In' button. The red text when you don't supply proof when applying for a permit. The green text on the 'Buy/Use Vouchers' page showing the available number of vouchers.
  • 2.1.1 Keyboard Within the 'Edit Personal Details' and 'Address Details' page, there is an address lookup button next to the post code field - which will look up the addresses in that post code, so the user can select the correct address. However, if using a keyboard you are unable to select any addresses. Users that rely on their keyboard will be unable to select their address here.
  • 2.4.1 Bypass Blocks Requires a 'skip link' for users that rely on keyboard to skip content such as headers and navigation links. A user that strictly 'tabs' using the keyboard would be constantly having to tab past repetitive content areas, which fails the success criteria.
  • 2.4.4 Link Purpose (In Context) There are two blanks columns on the homepage. One within the 'Permits' area, where the 'View' buttons are, and the other in the 'Permit Applications' area, where the 'Buy' and 'Apply' buttons are listed.
  • 2.4.7 Focus Visible Any buttons that are green and blue in the permit portal are very difficult to see when it is focused on via keyboard because the ‘blueing’ of the border just blends in with the existing colour scheme of the button. There are a few tables and grids that cannot be focused on - making it difficult to understand what the content of the table is. A keyboard only user will find it difficult to determine which permit is the one they're viewing, or which one they're applying for.
  • 3.3.2 Labels or Instructions When activating a voucher, there is a popup screen which asks for a start and end date. These do not have labels. Screen readers users - due to a lack of label - will not know an input is expected in this area.
  • 4.1.1 Parsing Each page within the permit application process contains the same duplicate ID: #tabstrip-3 >div:nth-child(4)

We plan to rectify all identified issues by 31st March 2021. When we publish new content, we’ll make sure wecontinue to meet accessibility standards.

Disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We intend to have rectified this issue with our forms by March 31st 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We have identified the areas of accessibility that need to be addressed in order to meet the accessibility guidelines and we will endeavour to rectify all issues by 31st March 2021.

Preparation of this accessibility statement

This statement was prepared on [date when it was first published]. It was last reviewed on [date when it was last reviewed].

This website was last tested on [date].The test was carried out by our testing team

We completed a full test of every page using a web browser extension in Google Chrome called ‘Accessibility Insights for Web’. We then manually check each page against the WCAG 2.1 guidelines incorporating the NVDA screen reader software.